Head of HR
Conference Day Two
Wednesday, May 22nd, 2019
15:45 [PANEL DISCUSSION] CEX: How to Close the Gap between Employee Experience and Customer Experience?
The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This panel discussion will look at to better connect the two functions through discussing the following points:
- How to decrease the distance between your employees and your customers?
- What steps can you take to increase employee engagement with CX initiatives?
- How to effectively demonstrate the impact of work to your employees?