Conference Day Two
8:00 - 9:00 Registration and Networking Coffee
9:00 - 9:15 Chairman’s Opening RemarksMichel Falcon - Keynote Speaker and Bestselling Author, Hospitality Entrepreneur
9:15 - 9:45 Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest TeamMichel Falcon - Keynote Speaker and Bestselling Author, Hospitality Entrepreneur
In this keynote presentation, Michel Falcon, employee engagement and company culture expert, will share proven strategies that he has used in his career to build high performing teams. Supported by his People-First Culture philosophy and 3P Strategy, Michel will teach us how he has designed employee experience programmes for dozens of industries that has impacted millions of employees globally.
9:45 - 10:15 Global and Local EX; How Large Organisations are ‘Glocalising’ Employee ExperienceBen Whitter - Founder & CEO, World Employee Experience Institute (WEEI)
Drawing on his work and real-world research across 15 countries, Ben will discuss how large organizations can deliver high impact employee experiences across cultures, and contexts. One of the most frequent questions Ben gets is about how MNC’s can effectively scale EX, he will tackle this question head-on providing insights and guidance to help businesses internationalise the EX to stand out in the talent markets and deliver strong business outcomes.
Ben WhitterFounder & CEO
World Employee Experience Institute (WEEI)
10:15 - 10:45 Building a True Performance CultureAndrew Longley - Global Senior Director of Talent - adidas Brand and Sales, adidas
Find out how adidas is delivering core and bespoke talent solutions aligned to the global talent strategy. The team of adidas talent professionals is working on evolving the culture of high performance & playing to win, through incorporating key elements taken from high performance athletes and sporting teams, enabling adidas to harness the full capability of its people.
This session will give you insights on how to build a high performing culture, engage the wider leadership team and deliver results for your company and your team.
Andrew LongleyGlobal Senior Director of Talent - adidas Brand and Sales
10:45 - 11:15 Networking Break
11:15 - 11:45 Talent Disruption: Reskilling the Workforce for the Next Decade and BeyondKen Hubbell - SVP, Instructional Design Strategy & Innovation, Wells Fargo
Learn how disruptions from artificial intelligence, cost effective VR/AR, multigenerational workforces, the delay in retirement age, the gig economy, data overload, and many other factors are rapidly transforming how companies recruit, train, and sustain their workforce to be competitive in the ever evolving global economy.
Ken HubbellSVP, Instructional Design Strategy & Innovation
11:45 - 12:15 Case study: Orange Business Services Employee Experience JourneySamantha Woods - VP, HR Innovation, Employee Experience & Employer Attractiveness, Orange Business Services
This session will talk you through Orange Business Services journey on becoming truly employee centric, in order to live up top their success on the customer experience side, catch up to their employee’s needs and look into the future to attract the top talent in a highly competitive market. You’ll hear about:
· The journey from the start to the present day, including specific hurdles and action points
· A digitalised social hub, which brought the workforce closer together and built a stronger sense of belonging across the world
· Looking into the future – What is the HR role in innovation and how do you engage your employees in being co-innovation partners?
Samantha WoodsVP, HR Innovation, Employee Experience & Employer Attractiveness
Orange Business Services
12:15 - 13:30 [WORKSHOP] Rethinking Agile: An Insight Into Deutsche Telekom’s Agile JourneyNicole Riedel - Sr Expert, Special Formats & Leadership Development, Digital and Innovation, Deutsche Telekom
Dominik Wöhr - Sr HR Business Partner & Project Manager, HR International, T-Systems International
Agility is a hot topic in the business world and far beyond. At first sight, it seems that embracing Agility can be reached by a simple and straightforward matter of following a new set of principles––such as innovation, openness, and empowerment––and implementing a new structure, based on self-organised teams and cross-functional collaboration.
At least, this impression appears when you follow the success stories of agility that circulate in all major media.
What we at Deutsche Telekom soon realised after starting our own Agile Journey, was that the hype of agility often overshadows various issues, tensions and hurdles that come up when transforming a traditional organisation into an agile one. Therefore, we had to find an own creative way of implementing agility into our company.
The aim of this workshop is providing you more insights into Deutsche Telekom’s agile journey and having a closer look at the Agile transformation our sub company T-Systems International is undergoing right now.
You will learn more about:
- The truth behind the scenes: hurdles and challenges of Deutsche Telekom’s Agile Journey
- Concrete learnings and best practice sharing to take home and transfer to your own business
- Understanding of the T-Systems self-enabling approach by creating an agile hub and building a company-wide language
Exercises to exchange with peers and reflect on your own next steps to becoming truly agile
You will learn about:
· Why your organisation needs to fully embrace agile
· How you can lead to drive positive change
· How to foster collaboration between teams and departments to achieve your EX goals
· Useful tools and techniques
Nicole RiedelSr Expert, Special Formats & Leadership Development, Digital and Innovation
Dominik WöhrSr HR Business Partner & Project Manager, HR International
13:30 - 14:30 Networking Lunch
14:30 - 15:00 [CONVERSATION] CEX: How to Close the Gap between Employee Experience and Customer Experience?Bruno Santos - Head of HR, Cognizant
Michel Falcon - Keynote Speaker and Bestselling Author, Hospitality Entrepreneur
The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This conversation will look at to better connect the two functions through discussing the following points:
· How to decrease the distance between your employees and your customers?
· What steps can you take to increase employee engagement with CX initiatives?
· How to effectively demonstrate the impact of work to your employees?
Bruno SantosHead of HR
15:00 - 15:30 AUTHOR CONVERSATION: The “Employee Experience” BookMichel Falcon - Keynote Speaker and Bestselling Author Hospitality Entrepreneur
Ben Whitter - Founder & CEO, World Employee Experience Institute (WEEI)