22 - 23 May, 2019 | Hotel Novotel Barcelona City, Barcelona, Spain

Conference Day One

8:00 - 8:50 Registration and Networking Coffee

8:50 - 9:00 IQPC Welcome & Chairman Introduction

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Michel Falcon

Keynote Speaker and Bestselling Author
Hospitality Entrepreneur

People are a critical factor in your organisation success. Period! The success of any organisation’s digital transformation lies in the cultural and cognitive diversity of leaders and team members who can effectively interact to innovate and deliver better results to their customers. Getting your people to embrace the digital equivalent of the Industrial Revolution is daunting; however, your people strategists in HR and L&D can be the most powerful agents of change.
In this session, you will learn how big retailers such as The Home Depot are exceeding customer expectations of digital experience, as a result of restructuring and re-skilling their workforce through intensive hiring, training boot camps, the use of technology to power productivity and a company-wide mind shift.
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Fernando Sanchez-Arias

Director, Learning Organisation (Former Chief People Officer)
The Home Depot

It’s never been a more exciting or challenging time to be an HR professional. Technology is bringing about seismic change within organisations and rapidly creating opportunities to engage with the workforce in new ways. How we collaborate and contribute, communicate, and learn is leading to new networked structures, ways of working and job fulfillment. However, when deployed without due consideration, technology can harm
work culture, breeding dissatisfaction and denting productivity.
 
This panel discussion will explore what changes will be key and how to carry out the transition to embrace the rapidly evolving technologies, business models, demographics, and workplace attitudes. We will look at questions such as:
 
·         How should you frame your technology decisions?
·         What are some of the business and human benefits to getting this right?
·         What other factors must be considered if technology is going to truly enable positive change?
·         How can co-creation be used as a lever to change?
·         Who does HR need to collaborate with differently across the business?
·         What new roles or skills are needed in HR?
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Georgie Mack

Managing Partner
Made by Many

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Tim Ackermann

Former Global Head of Talent Acquisition & Experience
Lidl

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Michael Cox

Head of People Analytics - European Region
Nestle

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Fernando Sanchez-Arias

Director, Learning Organisation (Former Chief People Officer)
The Home Depot

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Samantha Woods

VP, HR Innovation, Employee Experience & Employer Attractiveness
Orange Business Services

10:30 - 11:00 HR Digitalisation: Leveraging Technology to Build Your Cognitive Enterprise of the Future

Britta Heissenberger - Europe Head of HR, IBM Global Business Services – Cloud Application Innovation, IBM
HR is on the brink of massive disruption. Technology and the need for personalisation are redefining the bar for employee experience. HR is taking on a leading role in helping organisations be digital and positioned to truly drive strategic advantage while better supporting the workforce we rely on to put strategy into action. With so much of the employee journey moving to digital, HR requires more technology expertise.
 
This session will address the importance of embracing technology in HR in order to facilitate organisations to embark on their digital journey to become an operationally effective cognitive enterprise. With agile ways of working and a digital design mindset HR becomes a catalyst of systems bringing a tremendous value to organisations and employees. You will learn about:
 
·         Building a digital reinvention path for HR
·         Leveraging technology to enable a talent-centric, AI powered organisation
·    Re-skilling and rebuilding the HR department
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Britta Heissenberger

Europe Head of HR, IBM Global Business Services – Cloud Application Innovation
IBM

11:00 - 11:30 Networking Break

11:30 - 12:00 Regionalisation of People Analytics

Michael Cox - Head of People Analytics - European Region, Nestle
Join Michael to learn about the new regional people analytics structure at Nestle. The new scalable model is aimed to support all markets globally. Listen to the main lessons learnt from this transformation:
 
·         Standardisation of data across regions
·         Best practices on structuring people analytics initiatives
·         A comparison between the old market model and the new regional model
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Michael Cox

Head of People Analytics - European Region
Nestle

12:00 - 12:30 [GROUP DISCUSSION]: How do we correlate HR data to business outcomes?

Sameer Khanna - Global HR Business Partner, Ericsson
HR analytics enables you to gain insights into your workforce, policies and practices, with a focus on the human capital element of the workforce, and allows you to perform more evidence-based decision making. It can revolutionise the way you recruit, develop, engage and retain your staff. However, HR teams often struggle to capitalise on the data available to them.

This session will guide you to make the most use out of your data through tips on:

  • Reviewing  the available data and turning it into usable data
  • Asking the right questions
  • Analysing and correlating
  • Checking assumptions 
  • Validating changes

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Sameer Khanna

Global HR Business Partner
Ericsson

12:30 - 13:00 [GROUP DISCUSSION]: Fueling Success with a Holistic View of Employee Feedback Data

Ed Hurst - Senior People Science Consultant, EMEA, Glint
For organisations, having a holistic view of the employee journey is critical to developing your people and fueling company success. Unfortunately, without the right mindset, process and technology, feedback and data can remain captive in silos and key insights that could help improve engagement can be missed.
 
Discover how you can better understand and improve the engagement of your employees by moving to a more agile engagement strategy powered by people data.
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Ed Hurst

Senior People Science Consultant, EMEA
Glint

13:00 - 13:30 [GROUP DISCUSSION]: How do we create urgency and impact with Employee Experience?

Tim Ackermann - Former Global Head of Talent Acquisition & Experience, Lidl
In this group discussion, you will explore the practical differences between employee engagement and a compelling employee experience. You’ll get a chance to discuss the best means to create urgency and impact with EX initiatives, including the executive and all-round buy-in. 
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Tim Ackermann

Former Global Head of Talent Acquisition & Experience
Lidl

13:30 - 14:30 Networking Lunch

Join this workshop to practice how to create a compelling Employee Experience Design, based on design thinking principles of empathy, co-creation, learning by doing and holistic thinking. You will:
 
·         Learn essential actions that will help you to put the principles into practice and solve the right problems your people are facing
·         Discover how to effectively apply the practices with your team as soon as you’re back at the office
·         Explore how to use design thinking to lift your culture and create an environment that will generate ideas and creativity 
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Leon Jacob

Employee Experience Design Lead
hkp/// group

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Angelika Reddig

Employee Experience Design
hkp/// group

16:00 - 16:30 Employee Experience is Made by Many

Tim Malbon - Founding Partner, Made by Many
Software is eating the world, and it’s certainly gobbling down the world of work. The perfect storm of technology and social change is re-inventing every aspect of how we connect, interact and collaborate. This is a historic opportunity for businesses (not to mention a massive challenge!): we get to re-design work, almost from scratch. Instead of disempowering people, as it often has in the past, we can use technology in new ways to enable people and bring humanity back into the workplace.
 
Made by Many is an innovation studio that works with brands like Nike, Nando’s and Carlsberg to bring front-line employees into the heart of the design process. Made by Many Founder Tim Malbon will share how the studio co-creates new experiences and tools with employees, and how this results in dramatically increased productivity, engagement and a happier working environment.
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Tim Malbon

Founding Partner
Made by Many

16:30 - 17:00 Networking Break

17:00 - 17:30 Democratising the Talent Experience

It is time to rethink our employee and talent experience to build a culture of transparency and fairness to ensure the future skills and workforce talent that the 2020 world is demanding of us. Learn how a democratised talent experience can be delivered to drive retention and engagement uplifts and improvements in the employee experience.
Anne Fulton is a leading talent futurist working in some of the worlds leading organisations and brands like eBay, Pepsi, Indeed, Walmart and many more who are innovating on the employee career experience.

17:30 - 18:00 The Journey of Creating a Differentiating Global Employee Experience

Sander de Bruijn - Global Head of Employee Experience, ING
Join Sander to learn how ING are going about building a global end-to-end employee experience programme.
 
·         How do you turn the ambition of a truly global superior EX into reality?
·         Battling through the spaghetti of systems and architectures to create a unified digital experience
·         The strategy from the set up to roll out to measuring success
·         Thinking through  “moments of truth” and individual touch point experiences 
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Sander de Bruijn

Global Head of Employee Experience
ING

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Michel Falcon

Keynote Speaker and Bestselling Author
Hospitality Entrepreneur

18:15 - 19:00 Evening Drinks Reception

19:00 - 20:30 Networking Dinner